Billing Errors - managing payment methods, subscriptions, paying invoices & inaccurate unpaid balances

Mar 21, 08:05 UTC
Update - Work continues on-track towards a resolution

Mar 21, 00:46 UTC
Investigating - Some customers may not be able to make changes to their billing account profile, including updating payment methods, billing addresses, or adding/upgrading/downgrading subscription plans. Additionally, they may face challenges in paying invoices, and may see erroneous warnings about unpaid invoices.

These customer accounts may also be downgraded temporarily, unable to add new sites, and unable to purchase/transfer/renew domains.

No action is required for customers facing these issues for the time being
An automated clean-up process will take place to correct any incorrect categorisation.


This is a companion discussion topic for the original entry at https://www.cloudflarestatus.com/incidents/wsjmr28lwxw3

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