Billing error on transferred domain

We have been trying to transfer a domain for more than two weeks but keep getting error “An error occurred while processing the payment hold”

We have opened a ticket with support #3072529 but have not got any anaswer as to why this is happenings - We received several responses that our card was being declined , but it’s a virtual card and we do not even see charge attempts on it , let alone declines.

Anyone have any idea why this keep happening?

From the replies from the Billing team on the ticket I see they have escalated your ticket to the appropriate team to investigate. I’ve added myself to your ticket and the internal escalation to track progress. Sorry for the issues.

Thank you, I appreciate the help!


Hi @dsteinberg,

Please kindly check the ticket response for further instructions.

Thank you.

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