All will not be disclosed as we plan to discontinue the domains.
What is the issue you’re encountering
The cancel button for the Zero Trust free plan subscription is grayed out and cannot be cancelled, or the domain proxy registration should have been cancelled, but only the subscription was not cancelled. I have already contacted the ticket but have yet to receive a reply and am concerned. Also, I was looking at the community and found someone else having a similar problem. It seems to be different from the domain proxy subscription issue, but I think this is similar to the Zero Trust free plan cancellation issue. Please help. Unable to cancel the Zero Trust free plan subscription
What steps have you taken to resolve the issue?
Deletion of entire domain
Submit a support ticket
Delete subscription using API (I’m not sure if this was really cancelled or not, I’m not sure)
Billing issues requre a Billing ticket with Support
01401997
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
Entire domain deletion and domain decommissioning process
Go to Billing tab, try to cancel, but “Confirm” is grayed out and cannot cancel.
I have submitted a ticket, but that support has not been forthcoming anytime soon and I am trying to bring it to the attention of management in this community. Could you please ask the ticket manager to support this ticket?
Right now Cloudflare support is almost collapsing, almost non-functional. So I’m posting this to the community to get a bit of visibility from management now. I have already submitted a ticket. If you are asking me to request support for a ticket on this post, please improve the quality of support a bit more. Other posts have been contacted by the ticket staff. With all due respect, please read the post a little more. Best regards.
Sorry for the issues you’re facing. Did you try to re-add the zone back to your account and then transfer as suggested by the agent on your ticket? If so and that was not successful, can you try again from incognito mode? If it was successful or successful from incognito mode, can you let us know here and/or on your ticket?
Also, I currently own a domain that has been filed for decommissioning and is almost inoperable. So, I am currently requesting to have my subscription forcibly removed on a ticket.
Thank you in advance for your cooperation.
The ticket by itself will not even get a reply, let alone a resolution. You can’t resolve billing related issues without using the community, and Cloudflare as a whole is experiencing these problems. The entire Cloudflare community should be involved in handling billing issues/tickets that involve money.
I hope your issue is resolved as well.
I have successfully deleted 078net.work, but at the same time I have lost access to Cloudflare Registrar. 078net.work has been filed for decommissioning and is in the redemption period. I would like to delete the zone if possible, but would like to see the status of the redemption period.
@cloonan
coonan. Please excuse the mentions. Please reply.
I tried adding the zone again as you said in your previous message, but it created a subscription with the same name, and when I hit delete from Cloudflare, it cancelled the newly created subscription, not the old one, so that is not the root solution!
I also tried in incognito mode in the browser with the same result and it failed.
Also, the domain name 078net.work, which was managed by a Cloudflare registrar, was somehow able to be deleted from Cloudflare and at the same time the remaining subscriptions were cancelled. However, at the same time, when I try to go to the administration page of the 078net.work domain of the Cloudflare registrar, it appears in the list of domains, but when I press “Manage”, I get a 404 NotFound and cannot view it. Since the domain in question is in the redemption period, we would like to check the status of the domain and restore the admin screen, is this possible?
Also, I tried the procedure presented by the second person in charge, but when I navigated to the page, it showed 403 Bad Request for a moment and I could not proceed.
Based on the above, I will force the deletion of the Cloudflare registrar agreement for 078net.work and ask support to restore the domain admin screen.
Also, since it is the weekend, we would appreciate it if the ticket support could respond to our request as soon as possible, as it is possible that the ticket support may be delayed if we are on holiday.
Thank you very much.
Actually, Account, Billing, and Registrar issues cannot be resolved on the Community precisely because they
I am pretty sure you get that 404 error on manage domains because the zone is deleted.
I made some notes on your ticket, but the billing and/or registrar support teams will need to assist you on the ticket as they can access functions that I cannot.
cloonan. Thank you for your cooperation. Still no reply from ticket support. The last reply from support was 20 days ago. To be clear, it is impossible. Certainly this billing related and registrar issue cannot be resolved by the community. On the other hand, if you try to get a response to a ticket by itself, you won’t get a reply for a month if it’s not good enough. That’s why I’m posting this so that you can get a response from the support staff through the community.
First of all, even though a person is assigned to the ticket, it is unusual to not get a reply for 20 days. Excluding holidays, that’s about a week.
I left some notes on the ticket, but the billing and/or registrar support team needs to assist me regarding the ticket as they have access to features that I do not."
If this is the case, please respond, I know Cloudflare billing support is busy, I know Cloudflare billing support is busy, but it is slow. Please urge them to respond
@cloonan
I deleted my Cloudflare account before this, but I still have a community account and an email from Cloudflare billing me. (The billing amount is 0, so it’s ok.) It’s weird and I want to contact them, but my account has been deleted and I can’t create a support ticket. What should I do?
Also, I received this response at Ticket Support previously. I have cancelled your subscriptions on the [My Mail address]'s account but there does appear to be a disconnect with the front end on this. I am needing to escalate this our engineering team to complete the cancellation of your subscriptions in our back end.
I am guessing that this is probably the cause of the problem.
In case you are interested, I will post the number of the ticket I opened previously. It’s already closed, but maybe it will help.
01401997
I have now taken the advice of the Developer team and created a new account with the same email address as the account in question that was deleted and created a ticket. The ticket number is 01488228. The situation as previously guided to me is that there is a disconnect between the front end and the back end and I was guided that it would be better to ask the engineering team to investigate the issue. I would prefer to do that if possible.
I was assisted by Bex R. Cloudflare Billing Specialist in resolving a previous issue.
Yes. I have asked the engineering team to investigate in the reply email sent to me, and I have also sent the approval text for the de-configuration of the subscription, but have yet to receive a response.
cloonan. The cureent melody027400 account for this community is still from a pervious account, which is now being used. When I try to log in to the community using the same email address, it fails. What should I do? It is possible that I will not be able to contact to you in the community in the future. However, we are participating in the Cloudflare Developer Server on Discord, so you will still be able to contact us on Discord.
