Cloudflare does not provide phone support, except for Enterprise customers. Available support options are clearly listed on the Plans page: https://www.cloudflare.com/plans/
If you need phone support and direct hand-holding, Cloudflare won’t be for you and I’ll recommend finding an alternative service.
Otherwise, if you could describe the actual issue you need help with, the community may be able to assist you. The community can’t help with account-related issues, but we may be able to escalate the issue for you.