Billing Discrepancy – Duplicate Charge in Invoice

[trywahyudhi92]

What is the name of the domain?

kreditagya.com

What is the error number?

IN-11742262

What is the error message?

Billing Discrepancy – Duplicate Charge in Invoice

What is the issue you’re encountering

Billing Discrepancy – Duplicate Charge in Invoice IN-11742262

What steps have you taken to resolve the issue?

Dear Cloudflare Billing Team,

I received invoice IN-11742262 with a charge of $1,254.30 USD dated October 8, 2024, which appears to be a consolidated invoice referencing previously paid invoices: CFUSA655215, CFUSA737326, CFUSA824519, and CFUSA910634.

Upon reviewing my billing history, I have confirmed that all of these invoices have already been paid, as reflected in my Cloudflare dashboard.

Could you please clarify why this new invoice was issued and confirm whether this is a billing error? I kindly request that this invoice be reviewed and corrected if necessary.

Thank you for your assistance.

Best regards,
Radius

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Dear Cloudflare Billing Team,

I received invoice IN-11742262 with a charge of $1,254.30 USD dated October 8, 2024, which appears to be a consolidated invoice referencing previously paid invoices: CFUSA655215, CFUSA737326, CFUSA824519, and CFUSA910634.

Upon reviewing my billing history, I have confirmed that all of these invoices have already been paid, as reflected in my Cloudflare dashboard.

Could you please clarify why this new invoice was issued and confirm whether this is a billing error? I kindly request that this invoice be reviewed and corrected if necessary.

Thank you for your assistance.

Best regards,
Radius

[cloonan]

If you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.