I have had the exact same issue - payment taken 3 times instead of one.
Filed a ticket and they claim it’s overdue payments taken before they moved to a new billing platform - except there were no overdue payments and the billing information shows it clearly (no overdue payment and no record of extra money being invoiced, yet same payment taken 3 times)
Cloudflare either had a bug or a thief
I have had the exact same issue - payment taken 3 times instead of one.
I think what had happened is that Cloudflare had not taken payment on some invoices earlier in the year - it’s all autobilling so it was them not doing it - and have now caught up. Without a word…
I’m having a similar issue
Filed a ticket before coming here, was told it was all overdue past invoices - except there shouldn’t be past invoices since it is autopay. Came here to see quite a few tickets about the same issue.
Cloudflare please stop sending that generic response to people filing tickets when there’s a LOT of the same issue.
If Cloudflare doesn’t trigger payment on an autopay, it’s a good idea to NOT treat it as if the customer was at fault and instead send an “we’ve missed a couple payment in the past and so will take them this month”
What is that ticket number?
Hi - doesn’t really matter at this stage.
The point is that it looks like the invoices that were on autopay weren’t taken at some point in 2024 - something completely under the control of cloudflare, not the client. Possibly a configuration issue?
When it was noticed, instead of sending an email saying “hey we forgot to take some of your payments and will take them all in September” you chose to go “you have may overdue invoices pay up or we’ll take them” to people who had no idea payments had not been taken.
Your accounts overview did not show overdue payments in red or anything, it just showed the normal list of invoices expected. I assume we were supposed to open each one to check?
Anyway, badly handled.