Billing cannot pay

Hello @zakri ,

I am having a similar issue, I am unable to pay a old invoice that auto payment didn’t pay due to a billing bug with CF.

When I try to pay it manually I get the following error from your Stripe portal

This payment intent cannot be confirmed on this Hosted Invoice Page because it is not for this invoice.

I have two tickets open one over a month old with Cloudflare and just get automated responses.
I need a human to look into it as its a engineering issue.
Case Number 01497996

Thanks

If you already have a case, Support will respond to you on that case.

If not, you need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.

Screenshot 2025-02-28 at 7.33.37 AM

Hi @codercld did you get a resolution on this I am having the exact same issue.

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