Billing and refund

I mistakenly purchased a yearly subscription after clicking the back button and then going forward. I paid over $3000 CAD for something useless. I tried to explain what happened twice and asked for a refund or be placed on the monthly plan. I was told cloudflare cannot refund because it’s not their fault. This is bizzare.

Can you share your ticket number here so we can flag it for our Billing colleagues?

#2958681

Thank you for your response sir.

I am trying everything to speak to one of the billing support representatives and telling him I had no yearly option through my mobile site. Instead, hes threatening me that if i request a chargeback through my credit card company it will affect my terms of use with cloudflare. This is the worst experience I have ever had making a purchase online. Your help in getting this resolved is really appreciated.

Thank you,

Is there any update on this? Can i get a refund please. I am unable to afford this.

Our team is already working on this. Please refer to the ticket for further updates. Thanks!

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