Greetings,
Thank you for asking.
I am sorry to hear this happen to you. Was it added as a Primary or a Backup payment method?
Thank you for sharing your ticket numer here with us.
Support will respond to you on that ticket. Further questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community here.
Support will respond to you on that ticket. Nevertheless, regarding the refund for plans here is the cite:
4.3 No Refunds
FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term (except with respect to Services subject to usage-based billing). We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.
Source article:
I believe someone from the billing team will take a look at your case and respond soon.
Kindly and patiently wait for more feedback information.