Billing and can't delete credit card

[yongkie.budiawan]

Hi sir…

Can Help me about my case (01226970)… because until now there has been no response.

and I want to open another ticket/case but can’t regarding invoice IN-13576300.
because my credit card was immediately debited for $50.
even though I previously only subscribed for $12…

please help me very much
this is very detrimental. because my credit card was immediately debited.

[yongkie.budiawan]

What is the name of the domain?

Why Should You Get VPN In October 2024

What is the error number?

3042

What is the error message?

Error

What is the issue you’re encountering

Can’t delete credit card

What steps have you taken to resolve the issue?

Open tiket

Billing issues requre a Billing ticket with Support

01226970

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Refund my money and delete my credit card please

Screenshot of the error

[fritex]

Greetings,

Thank you for asking.

@yongkie.budiawan

Can’t delete credit card

I am sorry to hear this happen to you. Was it added as a Primary or a Backup payment method?

@yongkie.budiawan

01226970

Thank you for sharing your ticket numer here with us.

Support will respond to you on that ticket. Further questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community here.

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…

@yongkie.budiawan

Refund

Support will respond to you on that ticket. Nevertheless, regarding the refund for plans here is the cite:

4.3 No Refunds

FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term (except with respect to Services subject to usage-based billing). We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.

Source article:

Self-Serve Subscription Agreement

@yongkie.budiawan

Refund my money and delete my credit card please

I believe someone from the billing team will take a look at your case and respond soon.

Kindly and patiently wait for more feedback information.

[yongkie.budiawan]

Q : I am sorry to hear this happen to you. Was it added as a Primary or a Backup payment method ?
A : Primary

[yongkie.budiawan]

Q : I believe someone from the billing team will take a look at your case and respond soon.
Kindly and patiently wait for more feedback information

A : I have previously canceled or not extended until the deadline of October 27, 2024 (there is email evidence). But I don’t know why it could change itself until November 25, 2025. Even the bill went up from $12 to $25 and was charged twice