Billed twice for an invoice - no answer from the support

#1

I got charged 45$ on PayPal a few days ago but my last invoices go back to January. The amount corresponds to an invoice that I already paid. When I transferred my domains, they were all renewed until 2020, so I shouldn’t be charged this soon.

I have contacted [email protected] and the support via the dashboard. As usual I did not get an answer, and it’s been days.

What do I do? How is it acceptable that Cloudflare can ignore support tickets?

#2

They’ll fix it if it’s a mistake. Just give them some time. What’s the ticket #?

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