Billed twice but never upgraded

General Billing
1

What is the name of the domain?

blis.site

What is the issue you’re encountering

I was billed twice but never upgraded

What steps have you taken to resolve the issue?

I’ve tried using the support desk for help but its been over a week without a response. I have also tried emailing and contacting Cloudflare on Twitter.

Billing issues requre a Billing ticket with Support

00983046

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

  1. Read my ticket
  2. Respond to it
2

Hi there,

As this is a billing related issue, we are not able to provide assistance on Community. I see that the ticket is currently being attended. We appreciate your patience and understanding

3

My colleagues have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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