I’ve reached out to customer service at least a dozen times over the past six weeks without receiving any assistance. I’ve been overcharged for services I don’t have and I’m unable to cancel a Pro plan for a domain I transferred months ago. Additionally, I can’t cancel the ARGO add-on I purchased.
Billing issues requre a Billing ticket with Support
Hi, the ticket has been escalated to the Billing Team, and they will assist with the request.
Questions about billing/account will need to be resolved by the Customer Support team and cannot be resolved on the Community.
Can you help me?
I can’t get Cloudflare to address any of my billing issues.
I’ve been overcharged for 6 weeks for services I don’t have and I can’t cancel any subscriptions. In one case, it’s for a domain that I transferred away from my account 2 months ago.
My tickets are being closed by support and marked as SOLVED, which isn’t accurate.
My older tickets are: #3293159, #3301955, and #334555 (which I opened today).
Cloudflare responded only once, closing the middle ticket above and informing me it’s now a Salesforce ticket, which is: 500Nv00000BXfHPIA1.
I don’t know what to do at this point.
*I could never have imagined Cloudflare (a company that I’ve loved for years) of being this unprofessional and unresponsive to a critical billing issue.
See description below; I’m being charged for services and a domain I don’t even own
What is the issue you’re encountering
I can’t get Cloudflare to address any of my billing issues. I’ve been overcharged for 6 weeks for services I don’t have and I can’t cancel any subscriptions. In one case, it’s for a domain that I transferred away from my account 2 months ago. My tickets are being closed by support and marked as SOLVED, which isn’t accurate. My older tickets are: #3293159, #3301955, and #334555 (which I opened today). Cloudflare responded only once, closing the middle ticket above and informing me it’s now a Salesforce ticket, which is: 500Nv00000BXfHPIA1. I don’t know what to do at this point. *I could never have imagined Cloudflare (a company that I’ve loved for years) of being this unprofessional and unresponsive to a critical billing issue.
What steps have you taken to resolve the issue?
Contacted customer support for over 6 weeks w/ZERO support.
Billing issues requre a Billing ticket with Support
#3293159, #3301955, and #334555, and Salesforce ticket #500Nv00000BXfHPIA1
Why will no one help me? We’re now into 7 weeks w/o any assistance for a major billing issue.
What is going on at Cloudflare that they aren’t addressing billing issues?
Again, it’s been seven weeks w/o resolution.
How do I get access to this new Salesforce ticketing system? I can’t log in to the portal provided by customer support – my account doesn’t work.
I’m completely at a loss for words w/what I’ve experienced here.
I’m going to be billed again shortly and it’ll be over $250 dollars for services I’ve never had.
Here’s Cloudflare’s latest response. As you can see, it’s not helpful in the least.
I opened yet another ticket, see below. And now I’ve got a new Salesforce case. Why so many cases? How can I check the status of these? How do I communicate w/anyone regarding my case?
Christine Alejo
1 day ago
Hello there,
Thank you for your response. Hope you are having a great day!
My sincere apologies for the inconvenience here.
We are closing Ticket #3345551. We will continue liaising with you thru Salesforce Case id: 00979986.
Thank you for using Cloudflare. Stay safe and healthy please.
We will go ahead and mark this ticket as solved, but let us know if we can do anything else to help by responding to this ticket.