Billed for Pro Plan but not active

[domains19]

Hi,

Please, could you assist here?

We have 3x Websites that had been set up in 2017 using Cloudflare Pro that we are being billed for and when looking today I can see that these respective websites are using the Free Plan and NOT the pro plan.

On the respective websites when I go to change subscription I have the option to upgrade to the pro plan, but I do not want to be charged again?

I have already logged a ticket with Cloudflare Support but have not heard back from them. Request #1802988

I also need to cancel the pro plan for one website and change it to the free plan.

Any Suggestions?

[cloonan]

Hi @domain19, I see your ticket and the details. In looking at your account, it appears the subscriptions you’re asking about were canceled nearly a year ago and the last invoice I can see is from 26 Dec 2918.

Currently, the three you indicated on the ticket are set as Free plans. I verified internally and by looking at the overview app of each of the domains:

Support can see greater detail than I am able to see and may be able to offer further insight when they address your ticket. I’ll keep an eye on progress. Sorry for the troubles.