Billable usage notifications not working

General
1

What is the name of the domain?

revaaa.com

What is the issue you’re encountering

Argo billable usage notifications haven’t worked since the 17th of July 2024.

What steps have you taken to resolve the issue?

I ran the dummy test feature on my notifications, which worked fine.

I opened a support ticket 2+ weeks ago, with no response.

The Argo service is great, but billable usage notifications are essential for me to continue using it so I’m able to monitor expenditure.

I’ve turned Argo off until this is resolved.

Thank you

What are the steps to reproduce the issue?

Activate Argo with billable usage notifications enabled.

2

Greetings,

May I ask if you’ve setup Argo billable usage notification manually? :thinking:

I’ve got mine configured for a Pro plan, once Argo usage is at 10GB to get email notification about it as follows:

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Despite, as far as I see I might have the “old version” of Notifications configured :thinking:

However, the Usage Billing with filtering and configuring the traffic threshold is available for a Pro plan as far as it’s stated in the documentation:

Helpful article about notifications:

I am sorry to hear this happen.

May I ask if you’ve got the ticket number which you could share here with us so we could escalate your case to the team? :thinking:

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3

Thank you for your response.

The notifications were setup manually and have worked for years without issue.

I’m on the free plan and my case number is 01068897.

Thanks for your time and help with this.

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4

Thank you for sharing you ticket number here.
I’ve escalated your case (just in case).

Kindly and patiently wait for a reply.

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5

Seem like you are on a Free plan. Billing Notification is available on Paid Plan.

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6

Thank you for your response.

Is this something that has changed recently, as it has previously worked for years on the free plan?

If so, it would have been good if Cloudflare had made its users aware so that we didn’t think there was an error occurring.

Thanks for your time and help with this.