Subject: Billing Issue Not Resolved After Payment
Hello,
I recently made a payment to settle the outstanding balance on my account, but I am still unable to add or modify subscriptions and services. The billing page message continues to state that I need to pay the balance.
Could you please assist in resolving this issue so I can manage my subscriptions?
Thank you very much.
You’ll need to follow these directions here, Billing, Plans & Subscription Questions
3 posts were merged into an existing topic: Can’t add domains to account and support ticket started
Subject: Billing Issue: Unable to Add or Modify Subscriptions
Message:
Hello,
I have paid all my invoices and confirmed that there are no outstanding balances in my Billing page. However, when I try to add or modify subscriptions or services, I receive the following message:
“You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
Additionally, I mistakenly removed my old domain and now cannot re-add it due to this issue. Please check my account and resolve this problem at the earliest.
Thank you for your assistance.
Best regards,
A post was split to a new topic: More billing questions 2
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.