I have waited 48 hours and it is not working.
I contacted the BigCartel support team and shared the screenshots of these with them and they said it looks right. Please note I am not actually using “mydomain” but rather my actual domain name.
Sorry, I am new to this community. The domain is bixhair.com - it is from namecheap. Here are two screenshots 1 of the CNAME and one of the 301 redirect. This is the instructions given to me on BigCartel and they have told me this should be correct. The next step is to enter it in to BigCartel and that is where the error message appears.
An update on this, I’ve tried these suggestions, in several different combinations and I still can’t get it to work. I have reached out to Big Cartel again and they assure me that I do not need an A record. The support rep at Big Cartel says they cannot see my CNAME, so I believe that may be the issue. I currently have it the same as I did before but I tried to turn the cloud gray as well and it didn’t help.
Same issue here…the redirect is the only thing that doesn’t work and in all this thread there’s apparently no solution for that. I already use redirects for other domains but in this case it doesn’t seem to work at all. Could it be related because they want a CNAME pointing on their URL?
Please…a little help will be much appreciated. Thanks in advance.
Hi @domjh! Thanks a lot for you reply and YES I just want to redirect my root domain to my working website on www.
I’ve read meticulously all this thread a couple of times and believe me…it’s crystal clear and I appreciate that level of support.
At the very end, I omitted one important thing (the dummy IP) that at the END solved the problem and now everything works.
My BAD for not triple checking that…I’m really sorry to have posted that question again, but happy to have solved this problem.
Thanks a lot again