Big Cartel custom domain setup

I’m trying to setup my custom domain at big cartel but I’m getting this error when clicking through to authenticate at Cloudflare:

Cloudflare cannot proceed with applying new DNS records for a third-party application because there aren't DNS Records to apply for the provided groupId.

I tried to manually create the cname but Cloudflare says:

CNAME Cross-User Banned

What happened?

You’ve requested a page on a website that is part of the Cloudflare network. The host is configured as a CNAME across accounts on Cloudflare, which is not allowed by Cloudflare’s security policy.

I’ve tried it proxied and DNS only. Neither works.

Are you still encountering this error? If so, what is the website name?

It seems to be working now. I don’t know how it started working as I gave up on it before I posted this but somehow it just started working.

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