Being invoiced while being in a free plan

What is the name of the domain?

What is the issue you’re encountering

I am being invoiced for a monthly fee. We subscribed before but canceled it since we can’t even use the chat function and talked to support about canceling it. It was canceled but we are still being invoiced and our Credit Card is being used for it. We asked for it to be canceled since July and we are still being invoiced for it until now. I keep reaching out to support for a refund and ask for this not to happen again but it still happens. Can someone help me? I can’t even call support since we are in the free plan but we are being invoiced a business plan. I can’t even delete the CC details because it says it has an active subscription but there isn’t.

What steps have you taken to resolve the issue?

reached out to support 3 times for this. Got refunded but the same thing always happens.

Billing issues requre a Billing ticket with Support

01040506, 00980988, 00979383

In what area can we help you?

Payment issue

Screenshot of the error

Hello, our support team has replied to the case 01040506 with the latest update.
Please check your case for more details.

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WDYM? No response at all!!! I have been following up every time but no response. You guys even said to send you screenshots so you can recreate the problem BUT YOU NEVER RESPONDED BACK.

Did you receive the reply on 22 August indicating a refund had been issued?

Yes but this is a new one. I have been invoiced again for September. And it keeps happening even if I am in the FREE subscription.

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What is the name of the domain?

What is the issue you’re encountering

I am being invoiced for a monthly fee. I have been reaching out since July about this issue, some invoices have been refunded but they keep invoicing us until now. We are on a FREE account. They billed us for September and October and I reached out to support about this but they keep sending me the same old replies and no action. I keep reaching out to support for a refund and ask for this not to happen again but it still happens. Can someone help me? I can’t even call support since we are in the free plan but we are being invoiced a business plan. I can’t even delete the CC details because it says it has an active subscription but there isn’t.

What steps have you taken to resolve the issue?

I have sent multiple emails about it and they close it without me even knowing!

Billing issues requre a Billing ticket with Support

01235926, 01197568, 01040506, 00980988, 00979383

In what area can we help you?

Refunds

Can someone please respond to this?

Can someone help me with this? They have invoiced us for another month and we are in the FREE plan! Billing team said they are working on it but that was so long ago! Do we wait until we get billed for the 3rd time???

Hello??? It’s going to be another month soon and you guys are going to bill us again on a FREE Plan. Can someone fix this?

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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