Being invoiced while being in a free plan

[angel5]

What is the name of the domain?

Shorten The Gap

What is the issue you’re encountering

I am being invoiced for a monthly fee. We subscribed before but canceled it since we can’t even use the chat function and talked to support about canceling it. It was canceled but we are still being invoiced and our Credit Card is being used for it. We asked for it to be canceled since July and we are still being invoiced for it until now. I keep reaching out to support for a refund and ask for this not to happen again but it still happens. Can someone help me? I can’t even call support since we are in the free plan but we are being invoiced a business plan. I can’t even delete the CC details because it says it has an active subscription but there isn’t.

What steps have you taken to resolve the issue?

reached out to support 3 times for this. Got refunded but the same thing always happens.

Billing issues requre a Billing ticket with Support

01040506, 00980988, 00979383

In what area can we help you?

Payment issue

Screenshot of the error

[ikmal]

Hello, our support team has replied to the case 01040506 with the latest update.
Please check your case for more details.

[angel5]

@ikmal

01040506

WDYM? No response at all!!! I have been following up every time but no response. You guys even said to send you screenshots so you can recreate the problem BUT YOU NEVER RESPONDED BACK.

[cloonan]

@angel5

BUT YOU NEVER RESPONDED BACK

Did you receive the reply on 22 August indicating a refund had been issued?

[angel5]

Yes but this is a new one. I have been invoiced again for September. And it keeps happening even if I am in the FREE subscription.