domain managed by a lost user

My domain domain managed by a lost user
The accoun ower is an old agency that managed ecommerce site.
The agency not exists anymore and we don’t know the user used to configure it.
We have to move to sfcc platform and we are blocking the live.
and sfcc is by design connected with Cloudflare so is not to migrate domain but just delete the old.
Please may you help me on deactivating old account ?.

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