Basic Features deactivate on their own for all of my websites

What is the name of the domain?,

What is the error number?


What is the error message?


What is the issue you’re encountering

When I activate the 10 basic features, they don’t stay activated when I return after a day or so

What steps have you taken to resolve the issue?

I’ve attempted to reactivate them all regularly, but the issue continues

What are the steps to reproduce the issue?

Activate the 10 basic features, wait some time, go back, they’re no longer activated

Hi @justin.ditmore,

I’m sorry that you are facing this issue.

Could you please tell us to which features you are referring to, so that we can further investigate?

Also, have you raised a ticket with Support regarding this issue?

Thanks in advance.

We are looking forward to hearing from you again soon.

1 Like

The 10 core speed and security features included with the free plan. Every time go into any websites I have on cloudflare, they are deactivated. Attached a pic.

And yes, I tried to send a ticket to support, but this is the first response I’ve received.

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