I have been emailing [email protected] for weeks with zero response. I have scheduled a sales call to try to speak to someone who just routed me back to abusereply@. Your offices are right across the street from us, so I even walked over to try to speak to someone in person. This is impacting our business and we need resolution asap.
What feature, service or problem is this related to?
DNS not responding/updating
What are the steps to reproduce the issue?
Instapage has mentioned that our domains are banned via Cloudflare, a service we do not even use.
I am sorry to hear that you are having trouble adding your domain to a service that uses Cloudflare.
Have you asked Instapage if they have a Cloudflare account representative that they can contact?
If there is nothing that Instapage can do, you have already taken the only directly available action by submitting an email to Cloudflare Trust and Safety. You should eventually see a reply, but due to their workload, it will definitely take longer than you will like.
We are unable to publish new domains or re publish archived ones. I started reaching out to that email address in late August with no reply. You would think that I would receive some response by now. Instapage cannot move forward with our request until the ban is lifted by Cloudflare. I have tried every possible way to speak with someone regarding this issue, including physically going to the SF offices. Why is is impossible to speak with someone at this company?
Unacceptable, as this is impacting our revenue and marketing plans. Are you employed at Cloudflare? Can you not flag this with the trust and safety team?