Bandwidth limited pro account

When I use CloudFlare (pro account), download is very slow, 2.4kb/s.
When I use DNS only it works very well.
Do you limit bandwidth on Pro accounts?

Cloudflare doesn’t slow down connection speeds, even on free plans. What’s the URL of the slow resource?

1 Like

I got same problem here. Download speed 0.01mb upload speed >50mb. I didn’t find a solution.

With Cloudflare :
wget https://videos.pic.lu/bigfile
bigfile 0%[ ] 15.22K 2.58KB/s eta 32h 16m

Without :
wget https://pic.lu/bigfile
bigfile.1 35%[======> ] 122.23M 53.8MB/s

That file has a filetype of application/octet-stream. And it has no extension. I suspect because it’s an unknown filetype, Cloudflare can’t set an efficient transfer method.

Can you give it a proper extension for whatever it actually is and try again?

it’s the same with jpg, png, js, mp4…
you can test :


At this point, I don’t know why those are so slow. If it’s video, it might be an encoding issue. @MarkMeyer (I’m probably guessing wrong again), and @michael probably have more experience with this.

I just tried a .mov file and got this:
HTTP request sent, awaiting response… 200 OK
Length: 116204358 (111M) [video/quicktime]
Saving to: ‘laundry.mov’

laundry.mov                           100%[=======================================================================>] 110.82M  83.4MB/s    in 1.3s    

2020-10-26 07:24:13 (83.4 MB/s) - ‘laundry.mov’ saved [116204358/116204358]  

Maybe try putting a .mov extension on it (yeah, it might break) and see how fast it goes. Again, it could just be the way the file is encoded and how Cloudflare chunks it (or not).

1 Like

It’s the same for all.
Cloudflare : https://videos.pic.lu/mov.mov
DNS Only : https://pic.lu/mov.mov

have you tried to contact cloudflare support?

Where?
Every links to supports lands here, to community. :slight_smile:

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.

Thanks, I let u know support response.

1 Like


So, why it is slow?

This post was flagged by the community and is temporarily hidden.

@Vader Porn is not forbidden by the Cloudflare Terms Of Service - however, as the support engineer Alyx noted, it might be against the TOS section 2.8 on serving videos and OP might want to look into contacting CF to get an Enterprise contract in place.

As for the actual issue, CF has some caching limitations, which might be why you’re always getting cf-cache-status: dynamic:

The maximum file size Cloudflare’s CDN caches is 512MB for Free, Pro, and Business customers and 5GB for Enterprise customers.

Also noted on that page is that CF also only caches certain file extensions by default, and other extensions (like mp4, mov, etc) require a “cache everything” page rule. The page rule will still be bount to the 512mb cache limit.


But, even without cached files, your download speeds shouldn’t be that slow. I’d recommend trying running a speed test at https://speed.cloudflare.com from the server that’s hosting those videos (maybe by run a temporary VPN or something of the sorts).

1 Like

@Judge video streaming without CF Stream service is forbidden in term of use.

“Use of the Service for serving video or a disproportionate percentage of pictures, audio files, or other non-HTML content is prohibited, unless purchased separately as a Paid Service or expressly allowed under our Supplemental Terms for a specific Service.”

I think you have have trouble understanding what you read.

Regards.

3 Likes

what is your last month bandwidth usage?

This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.