Bad user redirection (norvegian ip but is NOT redirected to kebony.com/no when visit kebony.com)

Hello everyone,

I have a site www.kebony.com, with several language versions. E.g. users from USA are redirected to kebony.com/us, users from France to kebony.com/fr etc.
BUT users from Norway, Germany and Canada are not redirected from kebony.com to their respective language version just stays at kebony.com.
What can cause this problem? I use TunnelBearVPN to confirm this and I’m not redirected too.

I appreciate any feedback. Have a nice day all.

Hi @kebony, sorry for the trouble. How are you accomplishing the redirects? If you pause Cloudflare, does the problem persist?

Hello,

I use https://support.cloudflare.com/hc/en-us/articles/200168236-What-does-Cloudflare-IP-Geolocation-do-

But those IP’s are not redirected:

Blockquote
Your Public IPv4 is: 162.253.131.53
Your IPv6 is: Not Detected
Location: Toronto, ON CA
ISP: Amanah Tech Inc

Blockquote
Your Public IPv4 is: 195.181.174.78
Your IPv6 is: Not Detected
Your Local IP is: 10.11.8.230
Location: Frankfurt am Main, HE DE
ISP: DataCamp Limited

Blockquote
Your Public IPv4 is: 185.189.113.109
Your IPv6 is: Not Detected
Your Local IP is: 10.8.10.38
Location: Paris, J FR
ISP: UK Web.Solutions Direct Ltd

Thank you. I thought the pseudo IPv4 setting may be set to ‘overwrite headers’ instead of ‘off’, but it’s set to off. Can you loop in the support folks to look at this in detail and share the ticket number here?

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. You can give them a link to this Community post along with whatever details you can include for them, https://community.cloudflare.com/t/bad-user-redirection-norvegian-ip-but-is-not-redirected-to-kebony-com-no-when-visit-kebony-com/100071/

Here’s a bit of background on Cloudflare Support for reference: https://support.cloudflare.com/hc/en-us/articles/200172476-How-do-I-report-a-bug-to-Cloudflare-

Hello, i guess this is ticker number 1722789.

1 Like

Thank you, I see the ticket and am on it. When you reply to the engineer, it may be worth making sure they’re testing from the same locations you are. They’re seeing the redirect working ok, but I don’t know if they tested .de from Germany, for example.

Hello,

The client told me that he can not call this error again. Thank you for your help, we can close this ticket.

Regards,
Kebony

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