Bad glue detected on subdomain even after updating

Website, Application, Performance DNS & Network
1

What is the name of the domain?

helpdesk.loopearplugs.com

What is the error message?

Bad Glue Detected by external tools

What is the issue you’re encountering

External DNS checkers (MXToolbox, IntoDNS) report bad glue and NS mismatch for helpdesk.loopearplugs.com. After correcting CNAME and disabling proxy (DNS only), public records still show outdated glue information. Need manual delegation refresh

What steps have you taken to resolve the issue?

Disabled proxy (Cloudflare Orange Cloud).
Corrected CNAME to Freshservice.
Waited >48h.
Cleared DNS cache.
Confirmed DNS-only status in Cloudflare.
Issue persists externally

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

Check the affected domain via mxtoolbox, dig, intodns.

2

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