I purchased cloudflare pro plan 4 times in a month (Because of some issues, but the account is same) and when I look at the amount, the total available balance is $61 and the amount due is $46, I don’t know where my money is gone and I need help, I already tried to contact the support but they are too busy so they ignored my ticket.
Support is the only place that can help you, I doubt they ignored it, it was probably just auto-closed. What’s the ticket number?
My ticket no. is 2235561, this is the number that mentioned in the mail that I have received. No it’s not auto closed.
Seems that you created multiple tickets for this same issue. Ticket 2236810 has been escalated and will be replied to shortly.
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