Available balance - credit

Hello, I have available balance (credit) 180 USD in our account and I don’t know how it happened, can you please advice? Thank you

Good day,

Could you kindly raise a ticket to our billing team and this will investigate this issue further?
If you had created one, kindly provide me the number.

Thank you

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Hello, yes I raised a ticket, number is 3212465 .

Thank you

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