Autorenewal but I want a refund

[allen7]

What is the name of the domain?

arribanicaragua.com AND arriba-nicaragua.com

What is the error number?

NONE

What is the error message?

NONE

What is the issue you’re encountering

Autorenewal before I had the chance to cancel

What steps have you taken to resolve the issue?

Emailed support, no one responds

Billing issues requre a Billing ticket with Support

01256059

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

I want to cancel these domains and get a refund. No one responds to my support ticket.

[cloonan]

@allen7

No one responds

Sorry for the lack of reply, I know the team is very busy,

When they do reply, I suspect it will be the same reply as this,

@epic.network

the answer is no, there are no refunds.

3.1 Fees. You shall pay Cloudflare the applicable fees for the Registrar Services (“Registrar Fees”) prior to the registration or renewal of a domain. All payment obligations are non-cancellable and non-revocable, and all amounts paid are non-refundable. You agree to pay any and all prices and fees due for Registrar Services purchased or obtained from Cloudflare at the time you order the Registrar Services, unless set forth otherwise in your Enterprise Subscription Agreement Order Form or Insertion Order. You acknowledge and agree that you may be charged Value Added Tax, Goods and Services Tax, or other localized fees and/or taxes, based on your bank and/or billing address.
Domain Registration Agreement

[allen7]

Well it’s STILL before the expiration date of the domain. So they just renewed it EARLY.

[cloonan]

@allen7

renewed it EARLY

Yes, that is explained here, Renew domains with Cloudflare Registrar