Autodiscover Grey Out not working for office 365


I am having a problem where autodiscover goes to "domain/Autodiscover/Autodiscover.xml " we are trying to authenticate outlook clients to Office 365. we have it set up correctly within cloudflare and read the following instructions on it being “greyed” out.

What else could be interferring. When we put the link into a browser we get and error “autodiscovery must be provided a valid email address”

Help is tremendously appreciated.


Hi there,

The solution by Jeremy Finney here should work for you as well.

Due to its implementation, Autodiscover doesn’t go directly to the subdomain that’s been setup but tries to retrieve the records by going to https://$domain/autodiscover/autodiscover.xml before https://autodiscover.$domain/autodiscover/autodiscover.xml

This should normally fail, but doesn’t for some reason. The redirect should help you get it sorted.
See redirecting on Cloudflare.

closed #3

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