Authentication Token loop issue

Hi everyone,

My domain is tuverano.com using the Pro plan. For some reason my mail server not work, so I am not able to receive email. My mail server provider said that in order to fix the issue I would need to change the MX registers which are in Cloudflare.

But, I am not able to login in cloudflare neither because an authentication token was sent to my mail server which is not working for the reason above.

So, what can I do, please? I really need to login in Cloudflare.

Thank you in advance.
Jesus

Hello,
In such case it’s best to open a support ticket.

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I’m stumped here. They can’t log into the dashboard’s ticket system, and the email address associated with their account doesn’t work, so they can’t email Support.

What’s the fallback for that?

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Probably temporarily switch Nameservers at the registrar. If even that is on Cloudflare I really don’t know.

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Cloudflare is not their registrar, so that’s certainly an option.

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While it doesn’t sound like that’s what happened here, this seems like a scenario that should be explicitly forbidden:

  1. foobar.example is registered via Cloudflare (Cloudflare is the registrar)
  2. The account’s email address is *@foobar.example or *@*.foobar.example

That light bulb turned on for me a while back. So I use a mail service email address that I pay for. So no matter what happens to any of my own domains, I still have control over my accounts.

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