Authentication issues in dashboard

General Dashboard
1

What is the name of the domain?

skyparkglobal

What is the error number?

Authentication error

What is the error message?

Authentication error

What is the issue you’re encountering

I cannot do anything in the dashboard, I keep getting the error above

What steps have you taken to resolve the issue?

Tried incognito mode, clearing cache and cookies.

What are the steps to reproduce the issue?

login

2

Sorry for the issues, can you try again now? I tried to fix the issue, if I was unsuccessful we’ll need to loop in Support via a ticket. But first, let’s see if my fix worked.

3

Thanks for such a quick response. Unfortunately no luck. I have a support ticket open - 01387376 but thought I would reach out here as well as it is fairly urgent for a new website project.

Regards,
Ryan

1 Like
4

Hi @ryan.toth

Got back to you on the case regarding the errors that you’re facing.

You’ll also need to consider if your user’s roles allow for certain zone settings to be changed at all.

Hope it helped.

Greets

5

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