Authentication errors when adding cname from sendlayer

What is the name of the domain?

What is the error number?

None given

What is the error message?

authentication error

What is the issue you’re encountering

when adding cname from sendlayer I get authentication errors

What steps have you taken to resolve the issue?

Tried to add cname

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

add sendlayer cname record and an error is given

Set the Proxy status to Unproxied (:grey:) / DNS-only.

That is mandatory for any DNS record(s) that are related to email traffic.

What exact error code(s)/message(s) do you see?

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