Authentication emails


#1

We had a temporary issue with the primary email associated with my Cloudflare account. It was unable to receive emails with authentication tokens. I read in your documentation that Cloudflare will try again but after a few tries it will flag the email and no further emails will be sent to that recipient. Now that the email has been fixed, how can we re-enable sending email from Cloudflare’s authentication system so that we can access the account again? If not, please let me know how else I can regain access to the account.


#2

Hi @dan15, sorry for the issue you’re facing. This tip outlines the best process to regain access, Community Tip - Best Practices For Setting up and Using Two-factor authentication. Please share your ticket number here as I’ll triage it for the support team.


#3

If you can’t get into your account, email Support from that email address. That should open a Support Ticket. support AT cloudflare DOT com


closed #4

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