Assistance with the super administrator role

What is the name of the domain?

bgpost.bg

What is the issue you’re encountering

Dear Cloudflare Support Team, I am writing to request assistance with transferring the super administrator role within our Cloudflare account. Currently, the super administrator role is assigned to Mr. Rumen, whose email is REDACTED. We would like to transfer this role to Mr. Kostadin, with the email REDACTED.

Unfortunately, we are unable to access Mr. Kostadin’s account due to issues with two-factor authentication, which was inadvertently removed from his device. As a result, we are unable to make this change internally.

Could you please guide us on the necessary steps or provide assistance in making this transfer? If any documentation or confirmation is required from our side, please let us know, and we will provide it promptly. Best regards, Kostadin

Hello,

I am writing to request assistance with transferring the super administrator role within our Cloudflare account.

This issue will need some details from your end to verify. Could you kindly raise a ticket and provide ticket number ?

Thank you !

1 Like

Hello,
There is ticket number : [Cloudflare - 01049293] Auto Generated Ticket: Access Trouble

Thank you !

Hi @kostadin.kamburov,

I see that you didn’t complete the 2FA verification process leading to the case to be closed. Could you create a new case and share the case number here?