Assistance Required: Domain Zone Not Created for atlasaccess.eu

Website, Application, Performance DNS & Network
1

What is the name of the domain?

atlasaccess.eu

What is the error message?

Error Message: “Pending Nameserver Update” (Additionally, Namecheap support mentioned that the DNS zone has not been created on the DNS provider’s end.)

What is the issue you’re encountering

I have updated the nameservers at my domain registrar (Namecheap) with the ones provided by Cloudflare. However, the Cloudflare dashboard still shows the domain status as “Pending Nameserver Update.” Namecheap support confirmed that the DNS zone for atlasaccess.eu has not been created on Cloudflare’s end, which is preventing the nameserver changes from propagating.

What steps have you taken to resolve the issue?

Updated the nameservers at Namecheap to the ones provided by Cloudflare.
Reviewed and followed the instructions on the Cloudflare Overview page.
Contacted Namecheap support, who informed me that the DNS zone for the domain has not been created by Cloudflare.
Verified that all DNS settings match Cloudflare’s instructions.

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

Add the domain atlasaccess.eu to a Cloudflare account.
Follow the instructions on the Cloudflare Overview page to update the nameservers.
Update the nameservers at Namecheap with the ones provided by Cloudflare.
Observe that the Cloudflare dashboard still shows the domain as “Pending Nameserver Update” and that Namecheap indicates the DNS zone is not created on Cloudflare’s end.

2

The Cloudflare nameservers are showing on WHOIS but no nameservers are being returned by the .eu registry nameservers for your domain. Ask Namecheap to get this fixed for you.

https://cf.sjr.dev/tools/check?c33beb928bf9464ab649f3c3d48eb28c#dns

dig +trace +nodnssec atlasaccess.eu

; <<>> DiG 9.10.6 <<>> +trace +nodnssec atlasaccess.eu
;; global options: +cmd
.			86393	IN	NS	a.root-servers.net.
....
.			86393	IN	NS	m.root-servers.net.
;; Received 239 bytes from 127.0.2.2#53(127.0.2.2) in 0 ms

eu.			172800	IN	NS	w.dns.eu.
eu.			172800	IN	NS	x.dns.eu.
eu.			172800	IN	NS	y.dns.eu.
eu.			172800	IN	NS	be.dns.eu.
eu.			172800	IN	NS	si.dns.eu.
;; Received 321 bytes from 192.58.128.30#53(j.root-servers.net) in 43 ms

eu.			600	IN	SOA	si.dns.eu. tech.eurid.eu. 1109342262 3600 1800 3600000 600
;; Received 101 bytes from 185.151.141.1#53(x.dns.eu) in 41 ms
3

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