Assistance Needed with SSL Mismatch and Error 1014 Issues After Registrar Change

What is the name of the domain?

raspinas.com

What is the error number?

CNAME Cross-User Banned” and “The client and server don’t support a common SSL protocol version or cipher suite.”

What is the error message?

1014

What is the issue you’re encountering

I had payment issues with my domain, which caused it to expire. Unable to renew through Cloudflare Registrar, I transferred it to another registrar and deleted my site from the Cloudflare dashboard. However, the new registrar didn’t work as expected, so I moved my DNS back to Cloudflare by adding my site to the dashboard and updating the nameservers. Afterward, I encountered an SSL mismatch error during HTTPS redirects. I deleted my origin server’s SSL certificate and all DNS records in Cloudflare but still got the same SSL mismatch error. This doesn’t make sense since the domain should no longer redirect and should show a “no IP address found” error instead. Switching to HTTP led to a new error: Error 1014: CNAME Cross-User Banned. I’ve reviewed Cloudflare community posts and documentation without success. I also confirm I don’t have any other Cloudflare accounts that could cause this issue. Please help.

What steps have you taken to resolve the issue?

Tried everything from checking out Cloudflare community to reading Cloudflare documentations but nothing helped

What are the steps to reproduce the issue?

Try to search the site

Screenshot of the error

The service behind the sub-domain which you’re using seems to be on a Cloudflare network, or already using Cloudflare, therefrom you should be able to use unproxied :grey: (DNS-only) for that particular CNAME sub-domain.

Do you have an option to use A type of the DNS record and point it to the IP address of the 3rd-party service or hosting provider?

Does switching from the :orange: to the :grey: (DNS-only) change anything? :thinking:

I am already using A type domain record for my dns and still getting the same error, also turning of proxy doens’t help and I don’t want to turn of the proxy for security issues as well

If turning off Cloudflare’s proxy for just a few minutes to TEST your site will cause such “security issues” for you, then I don’t think the community can assist you.

Hi Thank you for your reply, If you read my above reply I have mentioned that I did try it and it’s not resolving the issue and I still get 1014 error for http. I tried to change my dns to other registrar and it’s working fine over there but for on clouflare I am getting this issue.

Also I tried to remove all of the dns records as mentioned in my post and after removing them I get a new error stating ssl not matching with origin server for https, which I should not get as there is no domain record that points to my server.

Edit: I also went through one of the community post having this exact same issue and this issue was not from his configuration but from Cloudlfare’s side which was reported to the technical admin

Your domain shows a proxied wildcard record: any random subdomain eg agtrefger3fw3acrwst.raspinas.com returns a Cloudflare proxy IP.

  1. If indeed you have no DNS record at all (can you provide a screenshot for the sake of completeness)…
  2. And your nameservers are aurora and cartman

… then please open a support ticket, as there’s something not right with this zone and only support can fix it.

Similar case her: Issues with DNS records not updating on a domain purchased through Cloudflare - #7 by malmeida

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Hi, as requested here are the screenshots. As you can see there are no domain records still the site results in same error.

Also I am not a premium subscriber so how do I open a ticket if you can help. Previously I did tried to open a support ticket but I was redirected to cloudflare community.


So I just submitted a case with Id 01344835, It will really help anyone can ping the support team to look at my case

Thanks for the confirmation.

You should be able to open an Account ticket.

As indicated on the support page, “Free plans can only submit cases for billing, account, and registrar issues.”

Hi did open one with Case Id 01344835 it will be helpful if you can ping the support team from your side if possible thank you

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If you already have a ticket, Support will respond to you on that ticket.
Thank you for patience.

Thank you for the confirmation and help from your side

Hey there, I’ve responded to the ticket.

The issue is that your edge certificate can’t be validated, you’ll need to enable DNSSEC for that to complete smoothly.

Hi there, just letting you know that I have turned on dnssec as requested by you and have replied to the ticket. Thank you.

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