The service has been completely stopped, but another 15 dollars was deducted. We hereby apply for a refund
Fees are generally non-refundable as per the terms:
4.3 No Refunds
FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term. We may, in our sole discretion, provide a refund, discount, or credit (“ Credits ”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.
However, if you would still like to ask for one, you will need to contact support. I’m afraid the community can’t help with billing issues.
Please note: If you do not wish to pay for the upcoming billing period, then it is important to make sure to cancel your subscription minimum 24 hours before the next billing date.
If you would still like further support, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.