App Launcher shows unknown and unrelated links

Hi everyone,

I’m experiencing an issue when accessing the App Launcher, I get shown apps not added by myself and get shown 3 duplicates of all the apps added.

Can anyone help me or is anyone else got the same issues as me?

@MoreHelp

Have you contacted Cloudflare Support? If yes, can you share your ticket number here?

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Hi, the ticket number is 2262611

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This issue is quite new. Let me escalate this to the Cloudflare team for them to investigate.

By the way, have you tried opening the App Launcher in incognito mode?

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Yes, it does the same in Incognito. I’ve tried it in Safari, Microsoft Edge and Chrome and they all have the same issue.

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Hi @erictung,

I still haven’t received anything from the Cloudflare Support Team yet in regards to this issue.

Did you get anything back from them?

Hi, the last reply I got was 3 days ago, they said this requires internal escalation to the Cloudflare Access team, which I believe they are still investigating.

Let me check with the Cloudflare support team once one of them is on duty.

Hi,

Sounds good.

Hey again @erictung,

Did you get an update from the Cloudflare Team?

Hi @braedenslatyer,

I see @erictung’s escalation and there is no update there currently, I have just bumped it up and requested an update.

Hi, thanks for that. I’ll wait for now for a reply.