Api returning 10000 with global api key

i get a authentication error (10000) when i try to access the dns api. i tried with x-auth-email/x-auth-key and/or authorization header but unfortunately it is all not working with the global api key. can you help me?

Are you the superadmin on the account?

Yes i guess because it’s my account

If you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

Yes, the error persists but I don’t know what I should do next. The link that you’ve provided takes me to the dashboard where I can enter again all the details and eventually again to this community space.