API Log Access returns Error 1010

I am trying to get the logs (it seems we can’t get it stright from interface) using cURL and i get this error :

I have the right headers it seems, this is my cURL:
url -H "X-Auth-Email: " -H "X-Auth-Key: " “https://api.cloudflare.com/client/v4/zones//logs/rayids/4f31e0d81d1dca47?start=2019-07-08T07:00:00-0400:&end=2018-05-15T10:01:00-0400”

Any clue? Any phone line support?

Hi @bmoukaddem, there is phone support for enterprise customers and free support for everyone if you contact Cloudflare Customer Support. Login & go to https://dash.cloudflare.com/?account=support and select get more help.

It may simply be the incorrect information causing the errors. I’d check the API key and credentials you’re using to make sure there are no trailing or leading spaces and that they are correct.

Ok thanks will open ticket. Didn’t know this was that easy.

Please share the ticket number here as I’d like to keep an eye on it.