Annual payment of $2400, but the subscription status is abnormal

[skykeeper00]

What is the name of the domain?

luckii365.com

What is the error message?

When deducting money, it prompts that the deduction failed several times, but in fact the deduction was successful

What is the issue you’re encountering

Now the subscription status has not been normal, which means that my annual payment of $2,400 has been wasted.

What steps have you taken to resolve the issue?

1. Because I had chosen a monthly business plan, I forgot to recharge at the end of January, and it became a free plan due to the holidays. So I discovered this problem on February 8, so I first paid the overdue fee of $89.29. Then, in order to prevent forgetting, I chose a business plan with an annual payment of $2,400.
2. At first, the deduction prompted me to contact the bank if the deduction failed. Later, I confirmed that there was no problem, but it still reminded me several times, so I thought it might be the bank’s limit for the day. I tried to choose the monthly Pro plan first. Since it was February 8, the deduction was $18.75. It succeeded and the status was changed to the Pro plan. But then I received an email from you, prompting that the deduction of $2,400 had been successful, but the background subscription status was still the Pro plan. I understood it as a sequence problem at the time, probably because I later manually changed to the Pro plan, so I thought it would become an annual business plan by the beginning of March.
3. When it came to the beginning of March, I found that it was still displayed as a Pro plan, and there was no prompt for me to pay until March 17, I found that it still shows the Pro plan, but the subscription expiration date is not displayed. So I thought I had to manually change it to a monthly business plan to make it work, so I changed the plan manually and recharged $120.97. Then I wanted to wait until the beginning of the month to check
4. Today, I found that it has become a free plan again, and there is an overdue amount of $45.83. I feel something is wrong. Doesn’t this mean that I paid $2,400 in vain? I submitted many tickets in the middle, and you all responded to them by robots. I also posted in the community. The previous post has been closed by you, and I can’t delete it. So now I want to post again, I hope you can see it and help me solve this problem. Thank you.

Billing issues requre a Billing ticket with Support

01444276

In what area can we help you?

Payment issue

[MariG]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[skykeeper00]

That would be the best. I submitted several tickets, but you all replied like robots and no one replied. So I had no choice but to post in the community. I hope you can pay attention and help me solve the bill problem.