"An unknown error occurred" when adding license key to 1.1.1.1 + WARP app

[jonpayne]

What is the name of the domain?

com.cloudflare.onedotonedotonedotone

What is the error message?

“An unknown error occurred”

What is the issue you’re encountering

The error, “An unknown error occurred”, is received after tapping the Save button when attempting to change the license key.

What steps have you taken to resolve the issue?

• Performed the “Reset security keys” option
• Performed the “Reset all settings” option
• Cleared the app’s cache
• Cleared the app’s storage
• Removed/reinstalled the app
• Attempted changing key with Wi-Fi disabled
• Downloaded and reviewed logs
• Submitted feedback - ID: 1534339

What are the steps to reproduce the issue?

• Install “1.1.1.1 + WARP: Safer Internet” app from the Google Play store [app version in store: 6.37; in-app version: 6.37 (4584)]
• Tap Settings [☰]
• Tap Account
• Tap Key
• Tap Change key
• Paste (or type) in license key (which is three groups of eight, mixed-case, alphanumeric characters separated by hyphens/dashes)

Screenshot of the error

[fritex]

May I ask if you’re still encountering this error?

[jonpayne]

Yes, just tried it again and still receive the “An unknown error occurred” message when attempting to change the license key.

[jonpayne]

Attempting to keep this post active since this is still an issue and in hopes that there’s someone able to assist.

[jonpayne]

/keep-active