Amount debited from Credit Card without prior information, consent

[isahilsingh20]

What is the name of the domain?

NA

What is the error number?

NA

What is the error message?

NA

What is the issue you’re encountering

I have been charged Rs 963.42 - I do not know the reason - why - there was no usage, email confirmation, autopay was noticed - How/Why ??

What steps have you taken to resolve the issue?

Rs.963.42 spent on HDFC Bank Card x5966 at CLOUDFLARE on 2024-07-15:09:36:11.Not U? To Block & Reissue Call 18002586161/SMS BLOCK CC 5966 to 7308080808

I had not received, a prior confirmation for this.

Why was I charged for this - ??

I have raised a support ticket from the dashboard: (#3340704)

I have not received an email, prior info, autopay was executed without proper info/consent via my credit card.

Billing issues requre a Billing ticket with Support

(#3340704)

In what area can we help you?

Payment issue

Screenshot of the error

[cloonan]

The Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

[isahilsingh20]

How long does it take for the support team (Salesforce) to reply back on the create ticket ?