Alternate ways to raise support ticket

General
1

Hi,

I am trying to raise a support ticket related to billing.

I try the page “https://support.cloudflare.com/hc/en-us” and the ‘submit a request’ at the bottom.

After confirming don’t want to use community (as billing related not appropriate) - I get to ‘run diagnostics’ on domain

The page is stuck there (on chrome; it has been 15 minutes)

Is this normal? Will it resolve on its own (when?) - is there an alternate way to get someone real to deal with my issue?

2

If you can’t resolve the browser issue, you can email them: support AT cloudflare DOT com
Make sure you send it from the email address associated with your account here.

2 Likes
3

This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.