Already Paied, But the Plan isn't upgraded. No response about ticket #01228975

General Billing
,
1

What is the name of the domain?

kmoe.ink

What is the error number?

no error number

What is the error message?

no error message

What is the issue you’re encountering

Already Paied to Upgrade website : kmoe.ink to Plan Pro. But the Plan is not upgraded yet. Bill number: IN-11847226.

What steps have you taken to resolve the issue?

10 Oct, Already Paied to Upgrade website : kmoe.ink to Plan Pro. But the Plan is not upgraded yet. Bill number: IN-11847226.

And i already get info from bank:
ARN: 71250011010000040463196 ,Auth no: 209241

I haven’t seen any response and can’t view the relevant progress about ticket #01228975
(can’t login support system because my plan didn’t upgrade. What a poor system design.).

Billing issues requre a Billing ticket with Support

IN-11847226

In what area can we help you?

Upgrades

2

Greetings,

Thank you for writing.

I am sorry to hear this happen to you.

Thank you for sharing your ticket number here with us.
I’ve escalated your case further to the team.

Kindly and patiently wait for a reply

3

This topic was automatically closed after 15 days. New replies are no longer allowed.

4

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.