Already Paid For Loadbalancing But Cannot Enable It

Website, Application, Performance
1

What is the name of the domain?

What is the error message?

unexpected end of JSON input

What is the issue you’re encountering

Error when enabling Loadbalancing That I Already Paid

What steps have you taken to resolve the issue?

I have successfully made a payment for load balancing, but when I try to activate it, I always get an error.

What are the steps to reproduce the issue?

Try to enable the loadbalancing

Screenshot of the error

error.png
error.png1663×951 70.3 KB

2

May I ask if you could check if the invoice is with the status paid? :thinking:

Have you tried using a different Web browser, or Incognito mode (Private Window)?
Does the same error show up?

3

paid
paid1026×655 27 KB

I already try on different Web Browser and Incognito Browser, but the error still show up
I cannot click the Continue button, it is disable for no reason

4

bill
bill812×725 54.9 KB

Success bill

5

Thank you for feedback.

I am sorry to hear this happen.

Kindly, you’ll need to follow these directions here to create a Billing ticket and share a ticket numbere here please:

6

Already push the Billing Ticker, Waiting for response

1 Like
7

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