Already Charged but Invoice shows unpaid from more than 3 Days

[ecodevs]

What is the name of the domain?

Case No. 01309940

What is the error number?

Payment Issue

What is the error message?

Invoice Unpaid

What is the issue you’re encountering

Hello, So I had card as primary payment method but bank didnt allow recurring payment so I changed to Paypal as primary payment method and my paypal was immediately charged amount for business plan but the invoice remained unpaid in billing area and still asking me to pay again, Please check case number 01309940 for more details of payment proof.

Billing issues requre a Billing ticket with Support

01309940

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Go to billing area.

Screenshot of the error

[ecodevs]

Still no response on support ticket.

[ecodevs]

Solved! I tried to repay on the invoice and it got marked as paid without repaying.

[micky]

Hey there,

Thank you for letting us know that this issue is now resolved. Apologies for the inconvenience you faced due to this.