All videos might not have been restored after renewal of billing issue

[mjunkie2000]

Type

Video

What is the error number?

Videos not on portal

What is the error message?

all my videos deleted after billing issie

What is the issue you’re encountering

All videos in stream not shown after my subscription renewal.

What steps have you taken to resolve the issue?

All videos might not have been restored after your subscription renewal and after having billing issue with my previous payment method. I tried logging out and back in, clearing your cache. How do I contact support for a manual refresh? I have basic plan, not business.

What are the steps to reproduce the issue?

How do I contact suppoer? is there an email?

[mjunkie2000]

My ticket case number is: 01599317

[cloonan]

If you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.