All time error - Zone is unable to be upgraded (Code:1258)

[kirill]

the problem happen after we forgot to confirm our billing information via email strip link, now a link has expired, and a new link was sent and confirmed, but on the last page was error again.

ticket #2632038
( also sent email to [email protected] )

error message:

upgrade my payment
support for assistance. For security reasons, there is a problem with your billing profile. (Code: 1292)

We would like to upgrade our account to the BUSINESS package with validated credit card on file, however, always an error and ticket not resolve for 5 days.

[Cyb3r-Jak3]

Unfortunately, there is nothing this community can do to help in this case. You will have to wait for Cloudflare to respond.

[kirill]

well, maybe someone from ClouldFlare support can make attention to this topic. An account was downgraded with zero support for 5 days, and not possible to confirm/upgrade the account.

I am wondering why there is no phone/chat support for customers who want upgrades from free to business. the ticket system doesn’t work with replies for 1-2 days and does not resolve.

[Laurie]

Hi @kirill,
Your ticket has been escalated to our Trust & Safety team.

[kirill]

yes, thank you. 22 hours and no response from Trust & Safety team. The issue still not resolve and we can’t upgrade our account.