All time error - Zone is unable to be upgraded (Code:1258)

the problem happen after we forgot to confirm our billing information via email strip link, now a link has expired, and a new link was sent and confirmed, but on the last page was error again.

ticket #2632038
( also sent email to [email protected] )

error message:

upgrade my payment
support for assistance. For security reasons, there is a problem with your billing profile. (Code: 1292)

We would like to upgrade our account to the BUSINESS package with validated credit card on file, however, always an error and ticket not resolve for 5 days.

Unfortunately, there is nothing this community can do to help in this case. You will have to wait for Cloudflare to respond.

well, maybe someone from ClouldFlare support can make attention to this topic. An account was downgraded with zero support for 5 days, and not possible to confirm/upgrade the account.

I am wondering why there is no phone/chat support for customers who want upgrades from free to business. the ticket system doesn’t work with replies for 1-2 days and does not resolve.

Hi @kirill,
Your ticket has been escalated to our Trust & Safety team.

yes, thank you. 22 hours and no response from Trust & Safety team. The issue still not resolve and we can’t upgrade our account.

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