What is the name of the domain?
Not
What is the error message?
Cannot remove payment method from account with active subscriptions
What is the issue you’re encountering
I cancelled all subscriptions under this account three months ago, but I am still being charged every month.
What steps have you taken to resolve the issue?
contact to support team with case number 01376961 but no response
Billing issues requre a Billing ticket with Support
IN-28125464, IN-24400562, IN-20794054
In what area can we help you?
Refunds
What are the steps to reproduce the issue?
All subscriptions in this account have been canceled. An error “Internal Server Error” pops up when opening a new page. Try to remove payment method, shows an error “Cannot remove payment method from account with active subscriptions.”
This account has not used any subscriptions. It is unclear what active subscriptions there are. Please help me cancel all charges to this account.
